{"id":1300,"date":"2026-09-07T14:10:46","date_gmt":"2026-09-07T13:10:46","guid":{"rendered":"https:\/\/www.renewandme.com\/info\/?page_id=1300"},"modified":"2026-09-07T14:34:06","modified_gmt":"2026-09-07T13:34:06","slug":"mobile-terms-of-service","status":"publish","type":"page","link":"https:\/\/www.renewandme.com\/info\/policies\/terms-of-service\/mobile-terms-of-service\/","title":{"rendered":"Mobile Terms of Service"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>1. Who we are<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Renew + Me messaging service (the <strong>&#8220;Service&#8221;<\/strong>) is operated by <strong>Skin + Me Ltd<\/strong> (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;), a company registered in England and Wales under company number <strong>12535808<\/strong>, with its registered office at Floor 4, 2 Eastbourne Terrace, London, W2 6LG. We trade as &#8220;Renew + Me&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can contact us at <a href=\"mailto:hello@renewandme.com\">hello@renewandme.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. What these terms cover<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These terms apply when you receive messages from us on WhatsApp or by SMS. They sit alongside our website terms (<a href=\"https:\/\/www.renewandme.com\/info\/policies\/website-terms\/\">https:\/\/www.renewandme.com\/info\/policies\/website-terms\/<\/a>) and our Privacy Notice (<a href=\"https:\/\/www.renewandme.com\/info\/policies\/privacy\/\">https:\/\/www.renewandme.com\/info\/policies\/privacy\/<\/a>). If these terms and the Privacy Notice conflict on how we handle your personal data, the Privacy Notice applies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your use of WhatsApp itself is governed by WhatsApp&#8217;s own terms and privacy policy, which are between you and WhatsApp Ireland Limited. We do not control WhatsApp and cannot change how it works.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. The messages we send<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We send two kinds of message, and they are treated differently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Service messages.<\/strong> Messages we need to send you in connection with your account, your order or your care \u2014 for example order and delivery updates, payment and subscription notices, consultation or review prompts, and important product or safety information. We send these because they are necessary to provide the service you have asked us for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Marketing messages.<\/strong> Promotional messages such as offers, new product information and basket reminders. We send these only where you have given us your consent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Your consent<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We send marketing messages on WhatsApp or by SMS only where you have given us consent, and only to the mobile number you gave us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consent is separate for each channel. Agreeing to marketing by SMS does not mean we will message you on WhatsApp, and agreeing to WhatsApp does not mean we will send you SMS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You do not have to consent in order to buy anything from us. Consent is never a condition of any purchase, or of receiving treatment or care. Taking part is voluntary and you can withdraw at any time \u2014 see section 7.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Service is for people aged 18 or over.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. What it costs<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not charge you for the Service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp messages use your mobile data or wi-fi connection, and your network operator may charge you for data. If you receive messages from us by SMS, your operator&#8217;s standard message rates may apply. Check your plan with your operator if you are unsure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. How often we message you<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Marketing message frequency varies by campaign, but we expect to send no more than 6 marketing messages per month. Service messages are sent as and when they are needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. How to stop messages<\/strong><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Marketing messages<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can withdraw your consent to marketing messages at any time, free of charge, by any of these routes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reply <strong>STOP<\/strong> to any marketing message we send you on WhatsApp or by SMS;<\/li>\n\n\n\n<li>use the unsubscribe or opt-out option in a message, where one is shown;<\/li>\n\n\n\n<li>change your preferences in your account at <a href=\"https:\/\/www.renewandme.com\/login\">https:\/\/www.renewandme.com\/login<\/a>; or<\/li>\n\n\n\n<li>email <a href=\"mailto:hello@renewandme.com\">hello@renewandme.com<\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will action your request without undue delay, and in any event within 3 working days. We will send you one confirmation message and then stop sending marketing messages on that channel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also block or mute our number in WhatsApp at any time. Blocking us in WhatsApp stops WhatsApp messages, but it does not withdraw your consent to marketing on other channels \u2014 so if you want those to stop too, please tell us using one of the routes above.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Service messages<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Replying STOP does not stop service messages. We need to be able to contact you about your order, your account and your care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would rather receive service messages another way \u2014 by email only, for example \u2014 contact us at <a href=\"mailto:hello@renewandme.com\">hello@renewandme.com<\/a> and we will change your preferences where we are able to.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Message content and your privacy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We know that your phone may show message previews on a locked screen, and that other people may see your device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We therefore keep the content of WhatsApp and SMS messages deliberately limited. We do not include details of any condition, prescription or treatment in the body of a message. Where we need to tell you something of that kind, we will ask you to log in to your account, or we will contact you another way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our Privacy Notice (<a href=\"https:\/\/www.renewandme.com\/info\/policies\/privacy\/\">https:\/\/www.renewandme.com\/info\/policies\/privacy\/<\/a>) explains what personal data we collect and why, the lawful bases we rely on, who we share it with (including our messaging provider Klaviyo, Inc. and WhatsApp\/Meta), how long we keep it, any transfers outside the UK and the safeguards we apply, and your rights \u2014 including your right to complain to the Information Commissioner&#8217;s Office.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Keeping your number up to date<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please give us a mobile number that you control, and tell us if it changes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you give up a mobile number, messages may go to whoever is issued that number next. We are not responsible for messages received by someone else as a result of a change of number you have not told us about.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Availability and delivery<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We will provide the Service with reasonable skill and care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cannot guarantee that every message will be delivered, delivered on time, or displayed correctly. Delivery depends on WhatsApp, your network operator and your device, none of which we control.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please do not rely on the Service for anything urgent, or for clinical advice.<\/strong> If you have an urgent question about your treatment or your health, contact your GP or call NHS 111. In an emergency, call 999.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Nothing in these terms affects your statutory rights as a consumer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Subject to the paragraph above, we are not liable for loss you suffer because a message was not delivered, was delayed or was delivered to the wrong person, except where that was caused by our failure to use reasonable skill and care.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Changes to the Service and to these terms<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may change the Service or these terms for a valid reason, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>to reflect a change in law, regulation or regulatory guidance;<\/li>\n\n\n\n<li>to reflect a change in the WhatsApp or SMS platforms, or a requirement imposed on us by WhatsApp or by network operators;<\/li>\n\n\n\n<li>to improve the Service, or to address a security or safety issue; or<\/li>\n\n\n\n<li>to reflect a change in how we operate or in the costs of providing the Service.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will give you at least 30 days&#8217; notice of any change that is to your disadvantage, by message or email, and we will publish the updated terms with a new version date. If you do not want to accept a change, you can stop the Service at any time under section 7.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may withdraw the Service altogether on 30 days&#8217; notice. We may suspend or withdraw it immediately where we need to for legal, regulatory, security or safety reasons, and we will tell you as soon as we can.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may change the number we message you from. If we do, we will tell you. Messages you send to a number we no longer use may not reach us, so if you are unsure, use the contact routes in section 12.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. Help and complaints<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For help with the Service, reply <strong>HELP<\/strong> to any of our messages, or email <a href=\"mailto:hello@renewandme.com\">hello@renewandme.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unhappy with the Service, or with how we have handled your personal data, contact us at <a href=\"mailto:hello@renewandme.com\">hello@renewandme.com<\/a>. We will acknowledge your complaint within 30 days and respond as soon as we can.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You also have the right to complain to the Information Commissioner&#8217;s Office at ico.org.uk.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>13. Governing law<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These terms are governed by the law of England and Wales, and proceedings may be brought in the courts of England and Wales. If you live elsewhere in the United Kingdom, you can also bring proceedings in your local courts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this section removes any protection you have under the mandatory law of the country where you live.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Who we are The Renew + Me messaging service (the &#8220;Service&#8221;) is operated by Skin + Me Ltd (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;), a company registered in England and Wales under company number 12535808, with its registered office at Floor 4, 2 Eastbourne Terrace, London, W2 6LG. We trade as &#8220;Renew + Me&#8221;. You can contact [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":75,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1300","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/pages\/1300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/comments?post=1300"}],"version-history":[{"count":3,"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/pages\/1300\/revisions"}],"predecessor-version":[{"id":1303,"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/pages\/1300\/revisions\/1303"}],"up":[{"embeddable":true,"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/pages\/75"}],"wp:attachment":[{"href":"https:\/\/www.renewandme.com\/info\/wp-json\/wp\/v2\/media?parent=1300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}